Bilingual professional with over five years of experience in hospitality, customer support, and translation. Skilled in managing guest relations, resolving client issues, and supporting logistics activities with proficiency in dispatch software and Microsoft Office. Demonstrates strong communication skills and a commitment to operational excellence.
Delivered high-quality customer service across hospitality, retail, and contact center roles.
Performed check-in/out procedures, night audits, guest account management, and guest requests handling.
Provided real-time verbal and written translation for clients, ensuring clear communication.
Experienced in using dispatch software and managing multiple requests to streamline operations.
HILTON HOTEL
Check-in procedures., Responsible for resolving all customer claims, escalated disputes with accuracy and professionalism., Hotel room reservations and changes., Key programming and directing guests to their rooms., Guest services (reservations, tours, transportation, etc.)., Providing information...
AMAZON Contact Center BPO
Assisting customers in expediting orders., Responsible for resolving all customer claims, escalated disputes with accuracy and professionalism., Provide support throughout the claims process and own monetary compensation escalations via phone or email., Addressing post-sale issues., Direct...
MY DOLLAR STORE
Verbal translation: Interpreting conversations between clients and employees speaking different languages, facilitating effective communication., Written translation: Translating documents, product labels, user instructions, and other written materials to ensure clients understand relevant...
MARRIOTT HOTEL
High School Diploma
Hotel Management
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Utilized Microsoft Office tools for report writing, communication, and data management.
Welcoming guests., Assisting with luggage., Guest services (reservations, tours, transportation scheduling, requests, etc.)., Addressing guest requests in person or by phone., Handling guest complaints and requests, reporting them to the appropriate department and following up on their resolution.,...
THE ARTISAN D.C. HOTEL
Check-in and Check-out procedures (OPERA Software), Proper handling of guest accounts and charges., Hotel reservations and room changes., Key programming and directing guests to their rooms., Guest services (reservations, tours, transportation, etc.), Providing information about attractions and...
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Welcoming guests., Assisting with luggage., Guest services (reservations, tours, transportation scheduling, requirements, etc.), Responding to guest requests in person or by phone., Handling guest complaints and requests, reporting them to the appropriate department and following up on their...
HOTEL ESTELAR LA FONTANA
Processing guest accounts and charges (MICROS)., Handling cash and credit or debit card transactions., Receiving and dispatching Room Service orders., Restaurant reservations., Attending to guest requests in the restaurant.