Dedicated bilingual call center professional with over 10 years of experience in customer service, sales, and team supervision. Skilled in remote work management and client communication.
Handled diverse customer inquiries and complaints, ensuring effective communication and problem resolution.
Engaged in selling tangible and intangible products, achieving sales goals in remote environments.
Supervised call center personnel, participated in recruitment and training of team members.
Effective communication with diverse client bases, including Latin Americans and Americans.
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Experience managing home office setups, ensuring productivity and efficiency in remote roles.
