This is my profileContact via CazVid
Erika
Customer Service & Sales Specialist with 10+ years in Call Centers
Video resume
Bilingual agent
I have more than 10 years experience.nI know how to deal with different kind of customers. I know I can do a great job, plus I know how to manage home Office because most of the jobs I had were with this job method. Thank You.
Contact
Lima, Lima Province, Peru
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled diverse customer inquiries and complaints, ensuring effective communication and problem resolution.
SalesAdvanced
Engaged in selling tangible and intangible products, achieving sales goals in remote environments.
Supervision & Team ManagementIntermediate
Supervised call center personnel, participated in recruitment and training of team members.
Bilingual CommunicationAdvanced
Effective communication with diverse client bases, including Latin Americans and Americans.
Remote Work ManagementAdvanced
Experience managing home office setups, ensuring productivity and efficiency in remote roles.
Summary
Dedicated bilingual call center professional with over 10 years of experience in customer service, sales, and team supervision. Skilled in remote work management and client communication.
Key Achievements
- Over 10 years of experience in call centers, specializing in customer service, sales, and team supervision.
- Demonstrated ability to manage customer interactions in bilingual environments, ensuring client satisfaction.
- Led recruitment and supervision processes, optimizing team performance in remote call center settings.
Skills
Customer ServiceSalesSupervision & Team ManagementBilingual CommunicationRemote Work Management
Published on CazVid - Feb 19, 2026