Ernesto - Community Manager and Content Creator with 4+ years in Digital Marketing

Medellín, Antioquia, Colombiaen

Designed and executed successful social media marketing campaigns increasing engagement metrics

Created SEO-optimized content for international clients, improving search rankings

Published on CazVid

Summary

Experienced in social media management, content creation, and client support with a background in law. Bilingual with strong communication skills, adept at driving engagement and delivering exceptional service.

Key Achievements

Managed customer support via email, streamlining response templates and case follow-up
Provided bilingual service at Panka Nikkei, enhancing customer satisfaction in high-pressure environments

Skills

Social Media StrategyAdvanced

Develops and implements effective social media campaigns to boost brand visibility and engagement.

Content Creation & CopywritingAdvanced

Creates persuasive, SEO-optimized content tailored to target audiences across various platforms.

Customer Support & CommunicationIntermediate

Handles client inquiries efficiently, ensuring high satisfaction and quick resolution times.

Technical Skills (HTML, CSS, Python)Beginner

Possesses foundational knowledge in web development and scripting to support digital projects.

Multilingual Communication

Experience

Bartender

Panka Nikkei S.A.S

junio 2022 - presente

Brindé atención personalizada y gestión de pedidos en un ambiente de alta presión., Utilicé el español e inglés para comunicarme con clientes y proveedores., Manejo de caja y resolución de conflictos.

Community Manager

Snack Donuts (Empresa Propia)

febrero 2020 - diciembre 2022

Diseñé y ejecuté estrategias de marketing digital en redes sociales., Creé y gestioné contenido visual y escrito., Organicé campañas promocionales y analicé métricas de engagement.