This is my profileContact via CazVidErnesto
Customer Service Professional with 6+ years in Banking and Contact Centers
Contact
Competencies
Skilled in understanding customer needs to provide tailored solutions and foster strong connections.
Proficient in streamlining processes to optimize service delivery and reduce resolution time.
Experienced in creating lasting relationships through effective communication and personalized interactions.
Capable of identifying issues quickly and providing effective resolutions to enhance customer experience.
Education
Languages
Summary
Ernesto is a customer service expert with over 6 years of experience in banking and contact centers. Skilled in active listening, creating connections, and streamlining processes to improve customer satisfaction and engagement.
Key Achievements
- Consistently maintained high customer satisfaction ratings across multiple roles.
- Implemented process improvements based on customer feedback, enhancing service efficiency.
- Recognized for outstanding performance in quarterly reviews at Atento.
- Enhanced online account management experiences, increasing user engagement.
Experience
Bank customer service representative
Proficiently manage bank transfers, ensuring seamless transaction processing and customer satisfaction. Provide expert assistance with online account management, enhancing user engagement and efficiency
Customer service and Q.A. assistant
Recognized for outstanding customer service in quarterly reviews. Implemented feedback loops, enhancing product improvements. Collaborated with product teams, improving features based on user needs