Experienced customer service professional with over five years of handling client relations, inbound and outbound calls, and multilingual support, with a proven track record in various service-oriented companies.
Provided customer support and maintained customer relations in high-volume call center environments.
Handled both inbound and outbound calls, demonstrating clear and effective communication in English and Spanish.
Utilized bilingual abilities to serve diverse customer needs and improve service quality.
Addressed customer inquiries and issues promptly to enhance satisfaction and retention.
Worked with team members to meet service goals and improve overall customer experience.