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Erwin
Customer Service & Marketing Professional with 5+ years of experience
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Competencies
Managed customer interactions across multiple channels, resolving problems and enhancing satisfaction.
Supported marketing initiatives and sales strategies through reports, upselling, and cross-selling activities.
Assisted with scheduling, surveys, appointment setting, and cross-functional multitasking.
Utilized CRM systems and provided technical assistance to customers to resolve their issues.
Proficient in Word, Excel, PowerPoint, Visio, Photoshop, and Canva for office automation and design.
Education
Languages
Summary
Experienced in marketing, customer service, and administrative roles with bilingual proficiency in English and Spanish, committed to improving team efficiency and client engagement.
Key Achievements
- Held leadership role as Chief Marketing Officer at Retail Comfort, overseeing customer service and sales reports.
- Gained comprehensive experience across CRM, technical support, and sales functions in multiple companies.
- Recognized for improved customer satisfaction and sales performance through proactive communication and multitasking skills.
Experience
Chief Marketing Officer, Customer Service
Selling reports., Help customers resolve problems., Technical Support., Multitasking and time managing., Upselling and Cross-selling.
Marketing Assistant
CRM, Multitasking and time managing., Help customers resolve problems.
Customer Service Representative
CRM, Technical Support, Multitasking and time managing., Help customers resolve problems.
Customer Service Representative
CRM, Technical Support, Multitasking and time managing., Help customers resolve problems., Appointment setters, Surveys, Pollsters