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Security Associate at Pharmacann with 5+ years in customer service and manufacturing
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Competencies
Consistently delivered exceptional service, ensuring customer satisfaction and building client loyalty.
Experienced in adhering to state laws and safety regulations in cannabis and manufacturing environments.
Skilled in CCTV monitoring, incident reporting, and maintaining secure facility operations.
Proficient in building wind turbine blades, including cutting, grinding, and quality inspection.
Dedicated team player with experience supporting diverse operational roles in fast-paced settings.
Education
Summary
Dedicated professional with over 5 years of experience in customer service, regulatory compliance, and manufacturing environments. Adept at ensuring safety, quality, and exceptional client experiences.
Key Achievements
- Ensured compliance with state regulations in cannabis cultivation, maintaining high safety standards.
- Delivered exceptional customer service as a Budtender, enhancing client satisfaction and retention.
- Contributed to wind turbine blade quality through precise finishing and quality control processes.
- Successfully managed high-volume production tasks, demonstrating meticulous attention to detail.
- Maintained accurate incident reports and logs, supporting operational safety and compliance.
Experience
Security Associate / Cultivation Technician
Monitored access points to the cannabis cultivation facility in compliance with state regulations.. Verified employee credentials and visitor logs.. Completed detailed incident and daily activity reports.. Monitored CCTV and alarm systems.. Conducted regular perimeter and interior patrols.. Responded to disturbances and emergencies using de-escalation techniques.. Hand-trimmed cannabis flower maintaining premium quality and visual appeal.. Consistently met production targets of about 1000 plants per day.. Followed all state compliance, safety, and sanitation protocols.. Worked efficiently in fast-paced, high-volume environments.. Assisted with bucking, defanning, and packaging as needed.
Front Desk Receptionist / Budtender
Greeted and checked in customers by verifying ID while practicing exceptional customer service.. Complied with all Colorado State MED laws for medical and recreational sales.. Responsible for receptionist duties such as answering phones, loyalty rewards sign ups, answering customer questions, assisting with any additional needs from budtenders and management.. Fulfilled online orders through Flowhub and Dutchie (POS systems).. Conducted cannabis sales in accordance with MED rules and federal regulations.. Provided consultative sales to customers, educated clients on marijuana strains, and recommended appropriate products and devices based on customer needs.
Processor / Process Instructor of Finish Department
Worked in the finish department building wind turbine blades.. Cut, grinded, and laminated edges of blades, sanded blades in preparation for puttying, pore filling, and painting.. Assisted in quality inspections to ensure quality efficiency of each blade.. Demonstrated self-reliance by meeting and exceeding workflow needs.. Trained and supported new team members in the 19 different processes of the finish department providing regular performance reviews, giving feedback and coaching in deficient areas.. Assisted in refining procedures, defining best practices, and correcting reported audit issues.. Checked production logs and reports to assess trends, identify weaknesses, and catch problems early.. Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Concrete Finisher
Prepared forms for pouring and setting concrete which included tying steel mesh and plates to rebar, installing stress cables, and setting crane lifters.. Loaded supplies onto tractors and delivered them to various forms around the plant.. Set, raked and vibrated wet concrete using finishing tools.. Chipped concrete, grinded and cleaned dry concrete residue from form.. Assisted crane operators with removing concrete pieces from form using verbal and hand signal communication.
Client Service Specialist
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information with exceptional customer service.. Advised animal owners in regards to sanitary measures, feeding, general care, medical conditions and treatment options.. Created and maintained electronic and paper files.. Maintained the front desk and reception area in a neat and organized fashion.. Dispersed incoming mail to correct recipients throughout the office as well as organized files, developed spreadsheets, faxed reports and scanned documents.. Assisted veterinarians in examining animals, monitored animals' recovering from surgery and recorded changes and behaviors.. Restrained animals during veterinary procedures.. Coordinated new paper-lite process admission processes and prepared medical records and agreement packets in Avimark.. Managed medical supply inventory, insurance records, patient charts and company files using online Avimark.