Dedicated support professional with 7 years of experience in call centers, incident management, and technical installations.
Provided customer care, support, and guidance in various call center roles.
Proficient with ServiceNow incident management and supporting systems like AWS softphone and Office 365.
Installed and activated cable, internet, and Wi-Fi services; supported hardware and network configurations.
Sold cable, internet services, and mobile devices; negotiated debt payments with customers.
Brame Group
Installing cable and internet services
NTT DataAgs
Handle Support Calls
SofttekAgs
Handle Support Calls, Handle Emails, Handle Chats, Handle self service incidents
NMACAgs
Provide excellent customer care, Help customer with documentation, Guide customer on DMV state requirements
MEXATERNAAgs
Sell cable services from different companies, Sell internet services from different companies, Sell Mobile devices
Bachelor incomplete
Degree
Experienced with Office 365, G Suite, Cisco, Avaya, VPN, VDI, and communication tools like Zoom and PureCloud.
NMACAgs
Collecting practices from 30 to 59 days past due, Negotiation of the debt of the customer and up to date programming, Inbound and outbound calls
TELEPERFORMANCE Ags
Activating Wifi, Activating Cable, Sells of Wifi and Cable packages