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Esteban
Customer Service & Technical Support with 7 years experience
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Competencies
Provided customer care, support, and guidance in various call center roles.
Proficient with ServiceNow incident management and supporting systems like AWS softphone and Office 365.
Installed and activated cable, internet, and Wi-Fi services; supported hardware and network configurations.
Sold cable, internet services, and mobile devices; negotiated debt payments with customers.
Experienced with Office 365, G Suite, Cisco, Avaya, VPN, VDI, and communication tools like Zoom and PureCloud.
Education
Languages
Summary
Dedicated support professional with 7 years of experience in call centers, incident management, and technical installations.
Key Achievements
- Handled support calls with proficiency across multiple companies and platforms.
- Performed installation of cable and internet services, demonstrating technical skills.
- Managed collections from 30 to 59 days past due, involving negotiation and follow-up.
Experience
Technician
Installing cable and internet services
Service Desk Agent
Handle Support Calls
Service Desk Agent
Handle Support Calls, Handle Emails, Handle Chats, Handle self service incidents
Customer Service Agent
Provide excellent customer care, Help customer with documentation, Guide customer on DMV state requirements
Vendor
Sell cable services from different companies, Sell internet services from different companies, Sell Mobile devices
Collections Agent
Collecting practices from 30 to 59 days past due, Negotiation of the debt of the customer and up to date programming, Inbound and outbound calls
Technical Support
Activating Wifi, Activating Cable, Sells of Wifi and Cable packages