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Esteban
Customer Service & Data Analysis Specialist with 3+ years experience
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Competencies
Provided client assistance, problem-solving, and ensured high satisfaction standards.
Experience with Excel, Power BI, and basic data analysis to generate reports and insights.
Supported team performance monitoring and provided coaching in supervisory roles.
Supported development of strategies to improve operational efficiency and service quality.
Demonstrated through resolving customer issues, operational challenges, and troubleshooting.
Education
Languages
Summary
Experienced in customer service, team supervision, and data analysis with a focus on improving operational efficiency and client satisfaction. Skilled in Excel, Power BI, and Python with a proven track record in diverse roles.
Key Achievements
- Monitored team performance metrics and generated reports, providing insights for improving service quality.
- Managed store operations, staff supervision, and inventory control at KOAJ.
- Assisted clients with financial products at BBVA, ensuring problem resolution with high satisfaction.
Experience
Customer Service Representative / Supervisor’s Backup
Monitored and analyzed team performance metrics, generating reports and insights., Supported the development of strategies to improve efficiency and service quality., Provided coaching and guidance to team members to enhance performance.
Assistant Manager
Managed store operations and staff supervision., Oversaw cash handling and inventory control., Delivered customer service and resolved operational issues.
Customer Service Representative
Assisted clients with financial products and services., Ensured problem resolution with high satisfaction standards.
Promoter
Supported users with mobile application functions and troubleshooting., Promoted services and provided client assistance.
Cashier
Processed financial transactions and managed cashier operations., Delivered in-person customer service.