Results-driven data analyst with extensive experience in interpreting and visualizing complex datasets within financial services.
Utilized statistical tools and techniques to interpret complex datasets and produce actionable insights.
Developed and optimized SQL queries to extract and manipulate data stored in relational databases.
Created complex spreadsheets, pivot tables, and macros for data analysis and reporting.
Designed dashboards and visual reports to communicate insights to stakeholders.
KN Shared Service Center S.A.
Delivered daily support to internal teams and external clients, ensuring timely and accurate responses via email, internal chat, and phone, with a strong focus on customer satisfaction., Created and reviewed customs declarations in CargoWise One (CW), maintaining compliance with documentation standards and minimizing processing delays., Used Microsoft Excel to manage and update shipment databases, track key performance indicators (KPIs), and generate weekly reports for performance monitoring and operational improvements., Identified and flagged incomplete or incorrect documentation, enabling proactive follow-up by the Customer Care team and ensuring continuous shipment flow., Analyzed and sorted high volumes of incoming emails, routing them efficiently to the correct department to support fast issue resolution., Filed and organized pre-advice documents, maintaining traceability and supporting audit-readiness across customs processes., Acted as a liaison between departments, contributing to cross-functional coordination and improving the overall customer experience.
KN Shared Service Center S.A.
Received and analyzed daily Excel reports containing Bill of Lading (BL) information., Responsible of Filtering, prioritizing, and efficiently distributing the team’s workload, ensuring urgent shipments were handled based on dates and criticality., Directly checked shipment statuses on official carrier websites, interpreting logistical data, and updating the system with the current shipment status, providing visibility for both the U.S. team and external clients., Ensured accuracy and quality of the data entered into the system, facilitating timely decision-making for the client and operational teams., Organized operational and follow-up meetings., Planned and scheduled team vacations, ensuring seamless operational continuity., Resolved issues and handling conflicts, acting as the main point of contact in the absence of the Team Leader.
High School Diploma
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KN Shared Service Center S.A.
Prepared manual ISF filings for designated accounts that required customized attention due to particular logistics or compliance needs., Corrected errors and added missing information in automatically generated ISFs, ensuring the accuracy and completeness of data submitted to customs authorities., Entered HS (Harmonized System) codes accurately to properly classify each product in accordance with international trade standards., Organized and categorized all documentation for a specific account by name and reference number, assembling structured document packages., In charge of uploading the organized document packages to shared folders accessible to both our U.S. branch and external clients, ensuring visibility and traceability.
KN Shared Service Center S.A.
Analyzed and interpreted commercial invoices for various airfreight shipments, ensuring the correct reading and understanding of all relevant data., Entered accurate and complete information into the CIEL system to support logistics operations and maintain data integrity across processes., Identified and recorded key invoice elements such as invoice number, part number, HS codes, country of origin, and detailed product descriptions., Included additional charges when required by specific client instructions, adapting the data entry process according to each account’s unique needs., Verified data consistency and ensuring compliance with system standards, client expectations, and the airfreight team's operational requirements.
