Esteban - Sales and Customer Service Professional with 5+ years of diverse experience

Cartago, Valle del Cauca Department, Colombiaen

Handled customer inquiries and resolved issues efficiently in BPO environment, ensuring customer satisfaction

Provided highly qualified leads and cold calling expertise in real estate sales

Contact via CazVid

Published on CazVid

Summary

Customer-oriented sales and support specialist with extensive experience in retail, BPO, and real estate environments.

Key Achievements

Assisted in inventory management and order transportation at hardware store, supporting daily operations

Skills

Sales StrategiesAdvanced

Applied sales strategies to attract and retain customers, increasing sales opportunities.

Customer ServiceAdvanced

Engaged with customers to identify needs and offer solutions, maintaining high standards.

Communication SkillsExpert

Used active listening and clear communication to resolve issues and facilitate sales.

Technical Skills (Excel, Finances, Costs Management)Intermediate

Utilized technical tools for financial analysis, cost management, and data organization.

Team Collaboration

Experience

Warehouse assistant

Horus hardware store

Monitored the incoming and outgoing of materials and organized them according to the orders placed., Assisted with reception duties and helped transport orders to customers.

Asesor comercial (Agent)

Accedo Technologies

Provided customer service in a BPO environment, handling incoming calls to identify customer needs and offer effective solutions., Used active communication skills to resolve issues efficiently and ensure customer satisfaction, while meeting established quality standards.