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Customer Service & Retention Specialist with 4+ years in Telecom & Healthcare
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Competencies
Provided comprehensive customer support through various communication channels in telecom and healthcare sectors.
Engaged with clients professionally via phone, email, and chat, maintaining clarity and empathy.
Identified opportunities for product cross-selling and upselling to enhance customer value.
Organized and managed client appointments efficiently for healthcare providers, including remote settings.
Utilized Microsoft Office and graphic design tools to support customer communication and presentations.
Education
Languages
Summary
Dedicated customer service specialist with over 4 years of experience across telecom and healthcare industries, skilled in client engagement, scheduling, and relationship building.
Key Achievements
- Handled customer inquiries and issues across multiple channels at AT&T, Telus, Blue Cross & Blue Shield, and Unified Health.
- Identified cross-selling and upselling opportunities, contributing to increased customer engagement and retention strategies.
- Coordinated scheduling and client communications effectively in healthcare environments, ensuring customer satisfaction.
Experience
Customer service & sales representative
Engaging with customers via various channels (phone, email, chat) to address their questions, concerns, and inquiries in a prompt and professional manner, Identifying opportunities to cross-sell or upsell products, Developing strategies to retain existing customers by offering personalized experiences, exclusive offers, and proactive outreach.
Customer loyalty & retention representative
Engaging with customers via various channels (phone, email, chat) to address their questions, concerns, and inquiries in a prompt and professional manner, Identifying opportunities to cross-sell or upsell products, Developing strategies to retain existing customers by offering personalized experiences, exclusive offers, and proactive outreach.
Customer service & Appointment Setter
Provided customer service and appointment setting for a health insurance company, managing client inquiries, scheduling, and ensuring satisfaction.
Appointment Setter
Worked remotely as an appointment setter for a dermatology office, scheduling patient appointments and managing virtual communications efficiently.