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Estefania

Agente de Servicio- Call Center

Contact

Carepa, Antioquia, Colombia
Open to remote
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Competencies

Customer ServiceAdvanced

Provided attentive service and resolved conflicts in call center and reception environments.

Administrative SupportAdvanced

Managed appointment scheduling, file organization, and document processing in administrative roles.

Communication SkillsAdvanced

Demonstrated excellent verbal communication and interpersonal skills across roles.

Technical Skills & Office ToolsIntermediate

Utilized office software for document management, scheduling, and record keeping.

Team & Personal OrganizationIntermediate

Supported team tasks, handled materials, and maintained punctuality in diverse administrative settings.

Education

ADMINISTRACION DE EMPRESAS
Universidad de Cundinamarca
Completed MARZO 2021
BACHILLER ACADÉMICO
Institución Educativa Fusca
Completed DICIEMBRE 2013

Languages

EspañolNativo

Summary

Experienced in customer service, appointment scheduling, and document management within call center, healthcare, and administrative roles. Skilled in conflict resolution, communication, and office tools, committed to efficient service delivery and teamwork.

Key Achievements

  • Managed reservations and reprogramming for multiple clients in call center and healthcare settings.
  • Handled customer service tasks including front-desk operations, cash management, and file organization.
  • Supported material delivery and document handling across various administrative roles.

Experience

AGENTE DE SERVICIO- CALL CENTER

ANDRES CARNE DE RES
FEB 2022 - MAR 2023

Atención al comensal, call center, Agendamiento y reprogramación de reservas

RECEPCIONISTA

GRUPO EMPRESARIAL PYP- CITY DENT
DIC 2020 - MAR 2021

Atención al publico, manejo de caja, Agendamiento y reprogramación de citas, Manejo de archivo e historias clínicas

AUX. ADMINISTRATIVO

ACOPIO DE MATERIAL RIO FRIO
ABRIL 2017 - MAY 2018

Despecho y entrega de material, atención al cliente, manejo de documentos, Manejo de archivo, Manejo de personal

Skills

Customer ServiceAdministrative SupportCommunication SkillsTechnical Skills & Office ToolsTeam & Personal Organization
Published on CazVid - May 17, 2026
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