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Competencies
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with GDS SABRE.
Demonstrated experience with Spanish.
Demonstrated experience with English.
Demonstrated experience with French.
Education
Languages
Experience
Logistical Support and Technical Assistance Intern
Coordination and logistical support for training sessions: attendance control, survey distribution, equipment setup, data tabulation, and preparation of final reports., Preparation of evaluations and reports for training sessions, diplomas, and courses; updating the department’s annual report., Event registration and control, database updates, and scheduling of activities., File management and administrative support to the department head.
Customer Service Agent
Personalized customer service: order management and delivery coordination., Resolution of issues related to defective or damaged products., Conducting commercial calls to promote offers and promotions., Prospecting and acquiring new clients through direct contact., Receptionist and Inventory Management.
Receptionist and Inventory Management
Coordination and logistical support for training sessions: attendance tracking, survey management, equipment setup, data tabulation, and report preparation., Preparation of evaluations and reports for trainings, diplomas, and courses; updating annual reports., Event registration and oversight, database management, and activity scheduling., Document management and administrative assistance to department leadership.
Customer Services Agent
Telephone management of overdue accounts in housing and residential services (from 30 days to over 3 years delinquent)., Follow-up and recovery of delinquent clients through rescission processes and payment agreements., Customer service via calls and WhatsApp, providing technical and administrative support., Database updates, payment approvals, and coordination with internal departments.
Subject Matter Expert
Subject Matter Expert specialized in the development, updating, and implementation of policies and procedures for efficient reservation management., Design and delivery of training programs for new agents, ensuring compliance with operational policies and guidelines., Implementation of evaluation filters for agent selection and approval, guaranteeing a qualified team for case management., Performance monitoring and ongoing coaching to maintain high-quality service standards., Cross-departmental collaboration to optimize processes and align corporate objectives.
Operations Training Specialist
Specialist in the GDS SABRE reservation system for flights, car rentals, and accommodations., Responsible for official system training, coaching initial groups within the company., Management of training schedules and development of educational content., Official SABRE system representative and trainer in El Salvador.