Ethel - Customer Service Agent at IBEX Nicaragua

Exceptional verbal and written communication skills in English and Spanish, facilitating effective customer interactions.

Proven ability to handle diverse customer inquiries across multiple channels with professionalism and efficiency.

Capable of analyzing issues quickly and providing effective solutions to enhance customer experience.

Proficient in Microsoft Office and online communication tools to support seamless customer interactions.

Provide bilingual customer support via phone and chat in a high-volume environment., Assist customers with billing inquiries, account issues, and service-related concerns., Accurately document interactions while following internal procedures and compliance guidelines., Consistently meet quality, productivity, and customer satisfaction metrics., Maintain professionalism when handling complex or escalated cases.

Delivered customer support through phone, chat, and email channels., Resolved customer inquiries efficiently while maintaining a professional and positive tone., Demonstrated adaptability to new systems, workflows, and client requirements., Maintained accuracy and attention to detail in all interactions.