A dedicated professional with over 8 years managing complex projects, leading cross-functional teams, and optimizing processes to ensure successful project delivery.
Coordinated and managed multiple projects across various phases to ensure successful delivery.
Led multidisciplinary teams to achieve project goals and improve collaboration.
Maintained active communication with clients and internal teams to align expectations and requirements.
Identified potential project risks and implemented mitigation strategies to minimize impact.
Everise
Provide customer service support, resolving insurance inquiries and ensuring customer satisfaction.
Galvezton
Assisted clients via inbound and outbound calls to set dental appointments with a focus on quality service delivery.
Allied Global
Conducted interviews, assessments, and onboarding for new hires across multiple campaigns.
Xerox / HCL
Managed pre-billing tasks, invoice processing (XIPR), and resolved customer inquiries (MS Inquiry).
Industrial Psychology
Kindergarten Teacher
High School Diploma
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Allied Global
Progressed from agent to supervisor. Handled client interactions, quality audits, and training sessions.
Centro Educativo La Vid
Taught English as a second language to elementary and middle school students.
Inbox Health
Educating patients on their financial responsibility, including hospital (facility) vs. physician (professional) billing, and guiding them through insurance-related charges such as deductibles, copays, and coinsurance.
