This is my profileContact via CazVidEvelyn
Project Manager with 8+ years of overseeing complex projects in the tech industry
Contact
Competencies
Coordinated and managed multiple projects across various phases to ensure successful delivery.
Led multidisciplinary teams to achieve project goals and improve collaboration.
Maintained active communication with clients and internal teams to align expectations and requirements.
Identified potential project risks and implemented mitigation strategies to minimize impact.
Education
Summary
A dedicated professional with over 8 years managing complex projects, leading cross-functional teams, and optimizing processes to ensure successful project delivery.
Key Achievements
- Led cross-functional teams to deliver projects on time and within budget
- Developed project plans, schedules, and resource allocation strategies
- Enhanced team efficiency through process improvements and stakeholder communication
Experience
Call Center Agent
Provide customer service support, resolving insurance inquiries and ensuring customer satisfaction.
Call Center Agent
Assisted clients via inbound and outbound calls to set dental appointments with a focus on quality service delivery.
Recruiter
Conducted interviews, assessments, and onboarding for new hires across multiple campaigns.
Billing & Inquiry Representative
Managed pre-billing tasks, invoice processing (XIPR), and resolved customer inquiries (MS Inquiry).
Customer Service & Quality Assurance Supervisor
Progressed from agent to supervisor. Handled client interactions, quality audits, and training sessions.
English Teacher
Taught English as a second language to elementary and middle school students.
Patient Billing Specialist
Educating patients on their financial responsibility, including hospital (facility) vs. physician (professional) billing, and guiding them through insurance-related charges such as deductibles, copays, and coinsurance.