Evelyn - Product Manager with 5 years of experience in SaaS and tech industries

Medellín, Antioquia, Colombiaen

Led product development lifecycle for platform used by over 50 clients, enhancing customer engagement.

Streamlined onboarding process reducing client setup time by 30%, improving user experience.

Published on CazVid

Summary

Experienced Product Manager specializing in SaaS applications with a demonstrated history of leading cross-functional teams, managing full product cycles, and enhancing user experiences. Adept at stakeholder communication and data-driven decision making, seeking to leverage expertise in innovative...

Key Achievements

Managed cross-functional teams to deliver three major product features on schedule, increasing market competitiveness.

Skills

Product Lifecycle ManagementExpert

Directed full product lifecycle from conception to deployment in fast-paced tech environments.

Agile MethodologiesAdvanced

Utilized Scrum and Kanban practices to improve team efficiency and deliver iterative releases.

Stakeholder CommunicationExpert

Collaborated with clients and internal teams to gather requirements and align project goals.

Data AnalysisIntermediate

Analyzed product metrics to inform decision-making and prioritize feature development.

Experience

Bilingual Contact Center Agent

TELEMED

APRIL 2024 - PRESENT

Adhered to company policies and scripts to consistently achieve call-time and quality standards., Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences., Responded to customer requests for products, services, and company information.

Bilingual Contact Center Agent

SOLVO

Dec. 2023 - Aug. 2023

Adhered to company policies and scripts to consistently achieve call-time and quality standards., Delivered tailored customer service and sales solutions for the hotel business sector.

Receptionist

HOSTAL Los Naranjos

Feb. 2024 - July 2024

Responsible for the check-in/check-out and administrative services., Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations., Sorted and organized files, invoices, and reports.