Data analyst specializing in financial data with a comprehensive skill set in data analysis, visualization, and team collaboration.
Applied statistical methods and tools to interpret complex datasets and inform business decisions.
Used SQL for querying large databases to extract relevant data for analysis.
Created dashboards and visual reports to present insights effectively to stakeholders.
Built complex spreadsheets for data management and reporting.
INFOSYS LIMITED
Handle billing inquiries and basic troubleshooting, Promote additional services to existing customers, Deliver consistent service through phone and digital channels
Amazon Support Services
Provide support via chat and voice for account and product inquiries, Resolve customer issues efficiently and empathetically
TELETECH
Analyze and resolved complex customer concerns and claims, Explain healthcare plans and benefits clearly and accurately
Banco Nacional de Costa Rica
Answer banking inquiries and clarified transactions and charges, Maintain professionalism and high customer satisfaction
Bachelor's
Supervised a team of data analysts to ensure timely project delivery and quality.
TELETECH
Process account changes and technical support requests, Upsold services and arrange technician visits as needed