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Fabián
System Administrator with 25+ years of technical support experience
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Competencies
Designed, supported, and troubleshot cloud environments including Azure and Office 365, ensuring secure and efficient operations.
Managed technical escalations for enterprise clients, providing resolution for high-impact incidents and improving customer satisfaction.
Maintained and supported physical and virtual server infrastructure, including SANs and storage systems in mission-critical environments.
Supported enterprise network and server infrastructure, handling complex troubleshooting and infrastructure improvements.
Led technical teams, mentored engineers, and supported incident resolution to adhere to SLAs and improve resolution quality.
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Summary
Over 25 years of experience in system administration, technical support, and escalation management across cloud and data center environments. Skilled in leading technical teams and managing complex issues for enterprise clients.
Key Achievements
- Led escalation management and technical support for Google Workspace, Azure, Office 365, and cloud infrastructure across multiple organizations.
- Directed technical teams at Tek Experts, overseeing Microsoft Finance & Operations, Azure infrastructure cases, and mentoring engineers to improve support quality.
- Supported mission-critical datacenter environments at Intel, ensuring continuous operation of SAN, storage, and server infrastructure.
Experience
System Administrator
Primary escalation owner for Google Workspace Environment , Azure and Office 365, Provided technical Support (On Call Service), Problem Solver, OnPrem and cloud infrastructure Support, PBX support, Office 365 Support (On Prem with Intune)
Technical Lead
Primary escalation owner for Microsoft Finance & Operations ,Azure Infrastructure cases, Provided technical direction and final decision-making for L2/L3/L4 engineers, Mentored engineers, improving resolution quality and SLA adherence, Led complex Intune, identity, OnPrem and cloud...
System Administrator
Datacenter physical touch engineer in mission-critical environments, Led first-layer escalation management and incident coordination, Supported SAN, storage, and server infrastructure, Trusted resource for production-impacting troubleshooting
Network/System Administrator & Escalation Manager
Managed enterprise network and server infrastructure, Acted as Escalation Manager within IT department, Supported business analysis and infrastructure improvements
VIP Support & Escalation Agent
Supported enterprise and VIP customers, Owned complex technical escalations, Recognized for customer satisfaction and technical ownership