IT Systems and Support Professional from Costa Rica | CazVid

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Fabián Blanco's avatar
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Fabián Blanco

San José, San José, Costa Rica

System Admin with 25+ years of technical support experience

  • Managed escalation processes and led incident management at multiple organizations
  • Provided remote technical support for clients in the USA and globally for over 25 years
  • Held roles across network, system administration, and technical leadership, demonstrating skill diversity
System Administration
Expert
Administers and maintains IT infrastructure, ensuring system stability and security.
Network Management
Advanced
Handles network setups, troubleshooting, and optimization within business environments.
Technical Support & Escalation Management
Advanced
Provides remote and onsite support, manages escalations, and ensures client satisfaction.
Scripting & Automation
Intermediate
Utilizes PowerShell and Python for automation scripts to streamline IT processes.
Problem Solving
Expert
Consistently identified and resolved technical issues across roles and projects.

Languages

Spanish
Native
English
Fluent
French
Basic
See Full Skillset on CazVid
Jan 2022 - May 2024
Technical Lead
Tek Experts
Problem Solver, Microsoft certified
Jun 2021 - Jul 2022
System Admin
Intel
DataCenter physical touch Engineer, Problem Solver, Lead to any First layer Incident and Escalation Management related processes
Jul 2017 - OCT 2020
Network / System Administrator
Infotree SRL
Escalation Manager on IT department, business analyst, Problem Solver
May 2012 - May 2017
V.I.P customer support
Avast Costa Rica (FirstBase)
Escalation Agent, Problem Solver
May 1999 - Oct 2011
Network Admin
Corporación OXO Fashion
Problem Solver, Escalations
View Complete Work History
🎓
Universidad de Costa Rica
CCNA Version 7
Completed 2021
See Education & Certifications

Remote Tech Support Agents

I am System Admin from Costa Rica

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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