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Fabián
Customer Service & Cold Prospecting Specialist with 15+ years of experience
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Competencies
Conducts outbound calls to generate prospects, handles rebuttals, and transfers qualified leads efficiently.
Provides personalized assistance, addresses customer needs, and maintains product knowledge to ensure satisfaction.
Assisted customers with technical issues and support, leveraging 2.5 years of call center experience.
Engaged in selling products such as vacation packages and baggage, utilizing persuasive communication skills.
Effectively communicates with clients and prospects, establishing rapport and understanding needs.
Summary
Experienced call center professional with over 15 years in outbound prospecting, customer service, and technical support. Skilled in engaging clients, managing objections, and providing tailored solutions to meet customer needs.
Key Achievements
- Managed outbound cold prospecting for auto warranty sales, successfully filtering prospects and transferring qualified leads.
- Provided technical support and upselling in call center environments for over two years, enhancing customer engagement.
- Delivered personalized customer service, addressing client needs and promoting product benefits with full product knowledge.