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Fabi an Mora

Santiago de Querétaro, Querétaro, Mexico

Customer Service & Support Specialist with Diverse Banking Experience

  • Progressed through roles in customer service, collections, and support at major financial institutions.
  • Managed customer relations and service operations at Santander Bank Mexico SA.
  • Provided technical support and customer service at Tata Consultancy Services, demonstrating adaptability across roles.
Customer Service
Advanced
Handled customer inquiries, support, and collections to ensure client satisfaction.
Collection & Support
Advanced
Managed collections and clarifications processes at Santander Bank Mexico SA and other institutions.
Digital & Data Management
Intermediate
Utilized digital tools and data control skills to support customer service operations.
Leadership & Process Management
Intermediate
Led service activities and managed processes within customer service environments.

Languages

English
Certified
See Full Skillset on CazVid
01/2024 - 08/2024
Customer service, collection and support
Axa Insurance
12/2022 - 12/2023
Help desk support, customer service.
Tata Consultancy Services
05/2016 - 11/2022
Customer service, service manager, rewards
Santander Bank Mexico SA
08/2014 - 05/2016
Collection, customer service, clarifications
Santander Bank Mexico SA
View Complete Work History
🎓
Universidad Autónoma de Querétaro
Systems and Informatic
Completed 2014
See Education & Certifications
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