Experienced in customer relations, collections, and technical support across banking and insurance sectors with a focus on client satisfaction and process efficiency.
Handled customer inquiries, support, and collections to ensure client satisfaction.
Managed collections and clarifications processes at Santander Bank Mexico SA and other institutions.
Utilized digital tools and data control skills to support customer service operations.
Led service activities and managed processes within customer service environments.
Axa Insurance
Tata Consultancy Services
Santander Bank Mexico SA
Santander Bank Mexico SA
Systems and Informatic
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