Experienced in digital marketing, property sales, and data analysis with a proven track record of process improvement and client engagement.
Utilized SEO, social media campaigns, and multimedia content creation to enhance brand visibility and lead generation.
Handled classification, digitization, and verification of legal and financial documents to support operational efficiency.
Dealt with property matching, tours, and transactions, maintaining current market knowledge to serve clients effectively.
Resolved over 70 customer cases daily with a resolution rate above 95%, ensuring high customer satisfaction.
Tropical Realty Costa Rica
Led a full-scale rebranding, including the design and launch of a new website that improved load times by 45% and doubled average session duration., Implemented an SEO strategy that increased organic traffic by 120% over 6 months., Created and executed targeted digital campaigns, increasing lead...
Tropical Realty Costa Rica
Closed 7 long- and short-term rental agreements by matching clients with properties based on location, budget, and lifestyle needs., Conducted property tours and virtual showings; successfully closed one residential property sale to date., Maintained up-to-date knowledge of listings and local...
Stewart Title
Reviewed and classified legal and financial property documents with 99% accuracy, ensuring compliance with internal data protocols., Translated and digitized over 100 official records, enabling seamless integration into the company’s CRM., Coordinated with partner banks to verify key financial...
Bachelor of Business Administration
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Collaborated cross-functionally with sales, legal, and technical teams to streamline workflows and improve performance.
Amazon
Handled 70+ customer cases per day with a resolution rate exceeding 95%, consistently ranked in the top 10% of team KPIs., Identified and flagged recurring issues, helping streamline internal processes and reduce response times by 20%., Managed escalated cases with empathy and efficiency, improving...