Fabian - Customer Service & Retail Manager with 10+ years of sales and team leadership

San José, San José, Costa Ricaen

Managed inventory control, cash processes, and store operations at Bansbach Musical Instruments

Exceeded sales targets and optimized store merchandising as Retail Store Manager

Published on CazVid

Summary

Experienced in sales, customer service, inventory control, and team leadership with a proven track record of achieving operational objectives.

Key Achievements

Performed outbound/inbound customer service calls and provided credit solutions in finance role

Skills

Customer ServiceAdvanced

Handled customer inquiries, provided solutions, and maintained high service standards.

Sales LeadershipAdvanced

Led sales efforts, coached staff, and achieved sales goals in retail environments.

Inventory & Cash ManagementIntermediate

Managed stock levels, cash transactions, and store operational procedures.

CommunicationsAdvanced

Performed outbound/inbound calls, offering payment solutions and customer support.

Problem SolvingAdvanced

Experience

Agent for Goldman Sachs Apple Card, Collections Department

Concentrix-Call Center

11/2024 - to date

Perform outbound calls to inform customers about the status of the account and ask for payments., Receive inbound calls and chats and offer to Apple Card customers payment plans and solutions for their credit., Provide services about the features of the Apple Card., Reach established metrics about...

Retail Store Manager

Bansbach Musical Instruments

05/2015 - 06/2023

Exceeded sales and goals and accomplished business objectives by inspiring staff and promoting target products., Optimized store displays and appearance via strategic merchandising., Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer...