Fabiola - Business Operations Specialist with 4+ years in healthcare and retail

Handled inbound and outbound inquiries via phone, email, and chat, resolving issues efficiently.

Utilized Salesforce SFDC for managing customer data, support tickets, and account activities.

Created reports, approved credits, and managed order processing using Excel tools.

Reviewed invoices, processed orders, and resolved discrepancies in SAP system.

Engage daily in inbound and outbound communication via calls, chats and emails, working with clients, agents and sales representatives., Evaluate and distribute the team functions according to the account priorities and SLA, while partnering with sales teams to identify upsell opportunities and...

Manage calls, emails and chats from customers and sales presentatives., Manage back office functions such as applying discounts and/or promotion codes to orders, reviewing and approving credits and place orders for the customers., Follow up with orders status and provide updates to the customers.,...

Handling inbound and outbound inquiries via phone, email, and chat, ensuring timely ticket resolution., Manage different requests from customers and sales representatives using tools as excel, SFDC, SAP, and others., Worked hand by hand with teams as finance, sales, logistics, etc...to resolve...