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Customer Service & Operations Specialist with 7+ years in Aviation & Banking
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Competencies
Provided support and assistance to customers across airline, travel agency, and banking sectors.
Supported flight dispatch and maintained pilot license information at Amaszonas Airlines.
Handled documentation, checked-in passengers, and ensured regulatory compliance at multiple organizations.
Opened bank accounts and managed procurement processes, ensuring procedural adherence.
Utilized digital tools for customer support, travel assistance, and operational processes.
Education
Languages
Summary
Experienced in aviation, banking, and travel industry support, specializing in customer service, operational support, and documentation management.
Key Achievements
- Supported flight dispatch and participated in routine audits, enhancing airline operational compliance at Amaszonas Airlines.
- Managed procurement tenders across LATAM and assisted clients in bidding processes at Nestlé Business Services.
- Handled passenger check-ins, baggage processing, and customer concerns efficiently at Longport Security.
Experience
CHECK-IN AGENT
Assist passengers with check-in, documentation, and boarding pass issuance., Ensure baggage processing in compliance with airport regulations., Address flight-related concerns, prioritizing customer satisfaction.
BACK OFFICE ASSISTANT
Delivered quality customer service and resolved queries., Opened bank accounts, ensuring compliance with company procedures.
BUYER SUPPORT SERVICES
Managed procurement tenders across LATAM., Supported clients during bidding and award processes.
CUSTOMER SERVICE AGENT
Handled calls, provided information, and assisted with U.S. visa applications.
AIR OPERATIONS ASSISTANT
Supported flight dispatch and updated pilot licenses., Participated in routine audits by the Civil Aviation Authority (DINAC).