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Fanncy
Technical supoort
Video resume
Technical supoort, Helpdesk , customer service
Provide technical support to computers, on hardware, softwares, drivers,peripherals, fortines, switches, modems router, all about internet connectivity, windows systems. POS, Bpos, fax, telepones, surveillance systems,, costumer service, collections.nI worked for comcast, Att, Verizon, AtosBarri, FiservFamsa, Xbox,Segozo. Support for McDonalds, and Barri as atehc supervisor. nLogistics for a military base in italy Verifying that the military's belongings were transported efficiently and on time
Contact
Monterrey, Nuevo León, Mexico
Open to remote
Available on CazVid
Competencies
Technical SupportExpert
Provided troubleshooting and technical assistance for hardware, software, and connectivity issues.
Customer ServiceAdvanced
Handled customer inquiries, collections, and service requests across multiple companies and platforms.
Logistics & OperationsIntermediate
Managed logistics for military movements in Italy, verifying proper transportation and timing.
Multilingual CommunicationAdvanced
Fluent in English, Spanish, and Italian, facilitating effective communication in diverse environments.
Systems AdaptabilityIntermediate
Quickly learned and adapted to various proprietary systems in different organizational settings.
Summary
Experienced technical support and customer service specialist with over 22 years in call centers, tech support, logistics, and multilingual roles.
Key Achievements
- Provided technical support across major telecom and service companies including Comcast, AT&T, Verizon, and Xbox.
- Supported logistics operations for a military base in Italy, ensuring timely transportation of military belongings.
- Successfully managed help desk and customer service roles in diverse industries, demonstrating rapid system learning and multilingual communication.
Skills
Technical SupportCustomer ServiceLogistics & OperationsMultilingual CommunicationSystems Adaptability
Published on CazVid - Jul 3, 2025