Fátima - Customer Service Agent with diverse healthcare support experience

Provided support by answering inquiries, scheduling, and confirming insurance details.

Effectively conveyed information and coordinated between patients and healthcare providers.

Handled multiple tasks such as scheduling, referral processing, and inquiry management efficiently.

Addressed patient concerns and verified insurance coverage to resolve issues.

Make payments for medical services, Check the benefits for the patients, Confirm if the services should be covered by the insurance

Confirm if the services should be covered by the insurance, Confirm how much the service could cost

Schedule medical appointments, Request medicine refills, Send request to create referrals for different type of services that the patient needs