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Project Coordinator and Property Manager with 10+ years in Customer Service and Operations
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Competencies
Skilled in delivering exceptional client support, managing emergencies, and maintaining high customer satisfaction levels.
Experienced in overseeing installations, work orders, and facility projects with attention to detail and timelines.
Proven ability to lead teams of technicians and staff, ensuring operational efficiency and quality standards.
Expert in coordinating schedules, managing workflows, and optimizing resource allocation across multiple service domains.
Excellent communicator with strong phone etiquette, manners, and ability to handle diverse client needs effectively.
Languages
Summary
Multifaceted professional with over a decade in project coordination, property management, and customer service. Proven track record in team leadership, operational logistics, and client satisfaction across diverse industries.
Key Achievements
- Successfully managed fleet operations and a team of 5 tow technicians, ensuring efficient service delivery during 12-hour shifts.
- Led the complete installation and post-project follow-up of Moen Water Leak Detectors for Farmers Insurance affiliates in California.
- Directed multiple residential projects including plumbing, painting, and electrical work, consistently meeting client satisfaction standards.
- Optimized preventative maintenance processes for HVAC systems across various corporations, enhancing service efficiency and customer satisfaction.
- Managed emergency and routine facility maintenance requests for NFCU Bank nationwide, coordinating external technicians when necessary.
Experience
Tow service dispatcher
In charge of fleets of 5 tow technicians and their different services throughout the 12-hour shift.
Project Coordinator
In charge of the work order requests of Farmers Insurance affiliates in California., In charge of monitoring the complete installation of the Moen Water leak Detector; Including follow-up after the installation is completed, complaints and setbacks., Managing a fleet of technicians in a sector of Florida assigned to me for the Water Leak Detector installations.
Property management
In charge of executing work orders requested by clients associated with American Home Shield., Project management for painting, plumbing, mosquito nets, electricity, among others residential services, including cleaning.
Growth within the company
In charge of management and monitoring the Preventative maintenance HVAC requests from different corporations., Creation of reports., Pursuit of total customer satisfaction., Realization of quotes, follow-up of requests until the end of these.
In charge of management and monitoring the Preventative maintenance HVAC requests from different corporations.
Attention to all installation maintenance or emergencies of the PRIME COMUNICATION AT&T corporate.
Attention to all facility maintenance requests from NFCU Banks around USA., Attending emergency requests for general maintenance with the database of KFM 247 Technicians or, if needed external search., Follow up till the moment that the client is happy and satisfied.
Attention to all kind of emergencies, all clients HVAC, pipes, commercial and industrial plumbing, including installation and resetting of toilets, electricity, pests, carpets, etc.
Senior Concierge / Marketing Assistant
In charge of managing and carrying out the activities that would be offered to the guests of PLAZA MARINA PUERTO CANCUN MALL., In charge of 168 premises and their needs., Scouting daily review of the square for the location of failures, changes or requirements in general., In charge of the security guard team, 14 guards., Creator of the MARINA PUERTO CANCUN MALL weekly Newsletter.
Sales Associate
Direct sale of luxury items., Management of individual standards in sales products: LVMH, FABERGE, TIFFANY, LE VIAN, MIKIMOTO, SOPHIA FIORE, COLOMBIAN EMERALDS, OMEGA, BULOVA, HUBLOT, ROLEX, DIOR among others., Personalized attention to the guest., Constant training according to the nature and nationality of the population on board., Visual merchandising in constant training.
Sales Associate
Direct sale of luxury items., Management of individual standards in sales products: LVMH, FABERGE, TIFFANY, LE VIAN, MIKIMOTO, SOPHIA FIORE, COLOMBIAN EMERALDS, OMEGA, BULOVA, HUBLOT, ROLEX, DIOR among others., Personalized attention to the guest., Constant training according to the nature and nationality of the population on board.
Sales Associate
Direct sale of luxury items., Management of individual standards in sales products: LVMH, FABERGE, TIFFANY, LE VIAN, MIKIMOTO, SOPHIA FIORE, COLOMBIAN EMERALDS, OMEGA, BULOVA, HUBLOT, ROLEX, DIOR among others., Personalized attention to the guest., Constant training according to the nature and nationality of the population onboard.
Marine Mammal Trainer
In charge of the development and social evolution of the offspring., 5 daily programs with 20 swimmers and two dolphins under my supervision, in a rotation of 6 daily dolphins., In charge of the receipt, preparation and medication of the food designated for the dolphins within my role.