Dedicated specialist with proven skills in client relationship management, scheduling, and multilingual communication. Experienced in managing data, resolving issues, and enhancing client engagement across diverse industries.
Extensive experience with Zoho CRM for managing client information and relationships.
Proficient in multilingual communication including English, French, German, and Spanish.
Skilled in appointment scheduling and follow-up to ensure smooth client interactions.
Capable of resolving customer issues and managing conflicts effectively.
Quick Loans Direct
Promoted and sold financial products via personalized email, SMS, and outbound calls., Managed client leads and data in Zoho CRM, maintaining accuracy and timeliness., Increased appointment conversion rates by 15% through proactive follow-ups.
CCD Contact Centers Dominicana
Assisted patients in scheduling appointments via inbound and outbound calls., Ensured smooth coordination between patients and healthcare providers.
United Nearshore Operations (UNO)
Delivered excellent service by resolving customer issues and managing e-gift card balances., Enhanced client retention through prompt and professional communication.
Alorica
Addressed customer concerns empathetically and efficiently., Ensured timely complaint resolution, maintaining high customer satisfaction.
Bachelor’s Degree
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