Experienced in financial collections, customer service, and volunteer leadership. Skilled in negotiation, cross-cultural communication, and team development, with a proven track record in managing sensitive financial and community relations.
Handled customer interactions, resolving issues and maintaining satisfaction in fast-paced environments.
Negotiated payment arrangements for auto loans, balancing organizational policies with client needs.
Enhanced team leadership and communication skills through volunteer work in diverse community settings.
Addressed financial disputes and customer concerns effectively in professional and volunteer contexts.
Mentored and supported multinational teams during community service initiatives.
Concentrix
Managed inbound and outbound collection calls for auto loan accounts., Negotiated payment arrangements while maintaining compliance with company policies and financial regulations., Provided professional customer service while handling sensitive financial conversations., Documented account updates...
The Church of Jesus Christ of Latter-day Saints
Delivered community outreach and humanitarian service initiatives., Conducted public presentations and community engagement activities., Trained, mentored, and supported multinational teams of volunteers., Strengthened cross-cultural communication and leadership skills.
English Studies
Technical Commercial High School Diploma
Workplace Discipline Course
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