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Fedor

Customer Service & Financial Analysis Specialist with 5+ years of experience

Contact

Santo Domingo, Nacional, Dominican Republic
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Competencies

Financial Statement AnalysisAdvanced

Utilized financial analysis skills to assess creditworthiness and support financial decision-making.

Customer ServiceAdvanced

Provided client support and maintained strong customer relationships in banking and service roles.

Sales & Consultative SellingIntermediate

Engaged clients with tailored financial solutions and managed high-volume outreach in sales roles.

Food Safety & Kitchen OperationsIntermediate

Supported kitchen activities focused on food safety, organization, and quality during busy service hours.

Debt Collection & NegotiationIntermediate

Negotiated payment arrangements and managed overdue accounts with clients at a banking institution.

Education

Data Engineering and Organizational Intelligence
UNICARIBE
Completed 2026

Languages

EnglishBilingual
SpanishBilingual

Summary

Experienced in banking and hospitality environments with a strong focus on financial analysis, customer relationship management, and sales. Skilled in credit analysis, debt collection, and providing tailored financial solutions.

Key Achievements

  • Managed customer relationships in a banking environment, including financial statement analysis.
  • Supported daily kitchen operations, ensuring food safety and quality in a high-volume restaurant.
  • Assisted small and medium-sized businesses with financing needs, guiding them through qualification and application processes.

Experience

Banking Customer service

Teleperformance Dominicana
FEBRUARY 2022 - JANUARY 2023

Managing customer service in English and ensuring a good customer relationship with skills such as financial statement analysis, teamwork and problem solving.

Chef Assistant and area cook

Cascasde Seaside Restaurant
JULY 2020 - JULY 2021

Supported daily operations in a fast-paced kitchen environment, managing a main station focused on preparing fresh salads and cooking seafood dishes., Worked closely with chefs to maintain food safety, organization, and consistent quality during high-volume service hours.

Sales Representative & Account Executive

One Park Financial
November 2024 - November 2025

Helped small and medium-sized businesses secure the working capital they needed to grow and operate effectively., Connected business owners with tailored financing solutions through clear communication, trust-building, and a consultative sales approach., Guided clients through the qualification and...

Collections advisor

Scotiabank GBS Dominicana
FEBRUARY 2023 - November 2024

Managed a portfolio of overdue accounts by initiating contact with clients through phone calls, emails, and written correspondence to facilitate timely repayment and resolve account issues., Negotiated payment arrangements with clients, offering feasible solutions and restructuring plans to recover...

Skills

Financial Statement AnalysisCustomer ServiceSales & Consultative SellingFood Safety & Kitchen OperationsDebt Collection & Negotiation
Published on CazVid - May 17, 2026
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