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Customer Service & Technical Specialist with 3+ years in diverse sectors
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Competencies
Performed maintenance, troubleshooting, and repair of electromechanical systems, ensuring operational efficiency.
Delivered effective support in medical, insurance, and emergency service sectors, managing customer needs and issues.
Facilitated communication between Spanish and English speakers, supporting effective multilingual interactions.
Implemented electrical systems installation, contributing to electrical infrastructure projects.
Exercised assertive communication, punctuality, and collaboration in team environments to meet project goals.
Education
Languages
Summary
Experienced in customer service within health insurance, emergency systems, and technical maintenance. Skilled in electrical installations, mechanical repairs, and language interpretation. Adept at working in fast-paced, diverse environments to deliver effective solutions.
Key Achievements
- Provided multilingual customer support at Amazon, handling health insurance, home and auto insurance, and emergency systems assistance.
- Interpreted between Spanish and English, facilitating communication in diverse settings with Cyracom.
- Performed electrical and mechanical systems maintenance, installation, and repair, demonstrating technical versatility and problem-solving skills.
Experience
Virtual Customer Service Agent
On the medical field, as well as health insurance, car and home insurance, trials, alarm systems, 911, electric grids, among others.