felix - Academic Coordinator at Direct English

Experienced in personnel management, team development, and performance improvement strategies.

Skilled in managing and analyzing internal metrics to optimize operations and identify opportunities.

Delivers exceptional bilingual customer service with strong interpersonal skills.

Effective in building stakeholder relationships and presenting projects to authorities.

Personnel management and creation of action plans to improve performance, Coordination of all academic activities in the branch, Experience in managing and analyzing reports of internal metrics, Creation of action plans to improve internal metrics.

Experience in managing and analyzing reports of internal metrics, Identify and make recommendations for areas of opportunity in the team and develop strategies to improve said areas

Provides excellent customer service, Strong interpersonal and team environment skills

Creation of the methodological matrix & presentation of the project to the authorities of the Association, Experience in management issues, monitoring and evaluation of projects