Félix - Customer Service & Collection Agent with 8 years experience

Masaya, Masaya Department, NicaraguaRemoteen

Managed customer service operations for US credit card campaigns, ensuring high customer satisfaction

Accumulated 3 years of collection agency experience, handling debt recovery processes

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced professional with 8 years in customer service, collection, and back-office roles, seeking remote opportunities.

Gained back office expertise in data entry, email management, and insurance dispute submissions

Customer ServiceAdvanced

Provided customer support for US-based credit card campaigns via phone and email

Collection ServicesIntermediate

Conducted debt collection activities, communicating with clients to recover outstanding payments

Back Office OperationsIntermediate

Performed data entry, email correspondence, and submitted insurance disputes effectively

Data Entry & Administrative SupportIntermediate

Managed administrative tasks including data input and document submissions in a remote environment