Fer - Customer Service & Technical Support Specialist with 5+ years in IT and Hospitality

Alajuela, Alajuela Province, Costa Ricaen

Led technical support coordination for enterprise hardware and OS at Hewlett Packard Enterprise, improving troubleshooting efficiency.

Managed escalation processes and supervised support teams at Amazon, enhancing customer satisfaction for Portuguese-speaking clients.

Contact via CazVid

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Summary

Dedicated support professional with extensive experience in customer relations, technical troubleshooting, and team supervision across IT and hospitality sectors. Fluent in English, Portuguese, and Spanish.

Key Achievements

Provided high-pressure customer service at Swissport, ensuring smooth passenger experience in a fast-paced airport environment.
Developed strong multilingual communication skills, supporting diverse customer needs across multiple platforms.
Streamlined warranty and service coordination processes, reducing resolution times and increasing customer retention.

Skills

Customer RelationsAdvanced

Expertise in building rapport, managing customer expectations, and resolving issues efficiently across various channels.

Technical SupportAdvanced

Proficient in troubleshooting hardware, operating systems, and escalation handling to ensure prompt issue resolution.

Communication SkillsExpert

Effective at conveying technical information clearly and managing customer interactions in multiple languages.

Problem SolvingIntermediate

Skilled in diagnosing issues and implementing solutions in dynamic, high-pressure environments.

Experience

Trilingual Customer Service Representative (Hewlett Packard Enterprise)

Movate Technologies Costa Rica

Technical support coordination for enterprise hardware and operating systems.. Troubleshooting and diagnostics for end users.. Warranty claim processing and service coordination.. Customer relations and escalation management.

Customer Service Agent / Supervisor / Technical Support

Amazon Support Services Costa Rica

Telephone and chat support for Portuguese-speaking customers.. Device troubleshooting and account resolution.. Escalation management and supervisory support.