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Fernando
Customer Service & Tech Support Specialist with 5 years experience
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Competencies
Delivered customer support across retail and financial sectors, ensuring client satisfaction.
Provided remote tech support leveraging own equipment and troubleshooting skills.
Engaged in cold calling and prequalified prospect management for insurance and financial products.
Fluent in English and Spanish, facilitating effective bilingual customer interactions.
Skilled in Avaya, Citrix, VMWare Horizon, and Microsoft Office for customer support and remote work.
Education
Languages
Summary
Bilingual agent with 5 years experience in customer service and technical support across retail, insurance, and financial sectors, with strong communication and problem-solving skills.
Key Achievements
- Provided bilingual customer service for major retailers including Walmart and Home Depot
- Handled sales and customer inquiries for insurance and financial services with American Express and Salesforce
- Gained technical support experience, managing customer issues and providing remote assistance
Experience
Bilingual Phone Agent
Cold calling sales for insurance bundles (Car/Home/Health/Life)
Bilingual Phone Agent
Customer Service Home Depot Private Brands Warranties
Bilingual Phone Agent
Customer Service Walmart Store Retail
Bilingual Phone Agent
Sales force, American Express Database Prequalified Prospects