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Fernando Colores's avatar
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Fernando Colores

Torreon, Coahuila, Mexico

Customer Service & Tech Support Specialist with 5 years experience

  • Provided bilingual customer service for major retailers including Walmart and Home Depot
  • Handled sales and customer inquiries for insurance and financial services with American Express and Salesforce
  • Gained technical support experience, managing customer issues and providing remote assistance
Customer Service
Expert
Delivered customer support across retail and financial sectors, ensuring client satisfaction.
Technical Support
Intermediate
Provided remote tech support leveraging own equipment and troubleshooting skills.
Sales and Outreach
Intermediate
Engaged in cold calling and prequalified prospect management for insurance and financial products.
Multilingual Communication
Advanced
Fluent in English and Spanish, facilitating effective bilingual customer interactions.
Software Proficiency
Advanced
Skilled in Avaya, Citrix, VMWare Horizon, and Microsoft Office for customer support and remote work.

Languages

Ingles
C2
See Full Skillset on CazVid
AUG/01/2022 - Curently
Bilingual Phone Agent
Cold calling sales for insurance bundles (Car/Home/Health/Life)
SEPT/08/2021 - JUL/11/2022
Bilingual Phone Agent
Customer Service Home Depot Private Brands Warranties
FEB/11/2020 - Sept/09/2021
Bilingual Phone Agent
Customer Service Walmart Store Retail
FEB/02/2017 - FEB/10/2020
Bilingual Phone Agent
Sales force, American Express Database Prequalified Prospects
View Complete Work History
🎓
Universidad Autonoma de Torreón
Completed 2015
See Education & Certifications

Remote tech support agents

I have tech support experience and customer services since 2019nnI've been working with Walmart and Home Depot just to give the best experience for who is needed

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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