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Customer Service & Sales Specialist with 5+ years in Telecom and Real Estate
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Competencies
Facilitated clear client interactions in English and another language, supporting diverse customer needs.
Provided technical troubleshooting and assistance for telecommunications and device-related issues.
Generated customer leads through networking and coordinated appointments efficiently across sectors.
Utilized Microsoft Office tools for documentation, scheduling, and communication tasks.
Managed multiple client interactions and tasks simultaneously in remote environments.
Education
Languages
Summary
Dedicated professional experienced in bilingual communication, technical support, lead generation, and appointment coordination. Known for multitasking in remote settings and delivering tailored solutions to client needs. Adept at troubleshooting, guiding clients through complex processes, and...
Key Achievements
- Provided bilingual technical support for telecommunications, enhancing customer satisfaction.
- Generated leads and coordinated patient appointments, improving service efficiency.
- Resolved technical issues and facilitated billing, device setup, and customer guidance.
Experience
Customer Service and Sales Specialist
Provided guidance to clients throughout the buying and selling process., Provided bilingual technical support for telecommunications users., Provided English-language assistance for billing and device setup.
Customer Service and Sales Specialist
Appointment coordination for patients in the U.S., ensuring efficiency and convenience., Delivered customized solutions tailored to customer needs., Generated leads through networking activities such as digital marketing, cold calling, and referrals from past clients.
Customer Service and Sales Specialist
Diagnosed and resolved technical problems effectively.
Medical Appointment Scheduler
Collaboration with healthcare providers for availability and rescheduling.