This is my profileContact via CazVidFernando
Customer Service Representative with 4 years in Customer Support
Contact
Chimaltenango,Chimaltenango,Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Skilled in managing customer interactions and resolving issues effectively.
Sales TechniquesIntermediate
Experienced in upselling and cross-selling products to enhance customer satisfaction.
Communication SkillsAdvanced
Proficient in verbal and written communication, ensuring clarity and understanding.
Problem SolvingAdvanced
Adept at identifying issues and implementing effective solutions in a timely manner.
Education
High School
Colegio Evangelico Israel, Tecpan
Junior High School
Colegio Evangelico Israel, Tecpan
Elementary School
West view hills public school
Summary
Dynamic customer service representative with extensive experience in handling customer inquiries and providing solutions. Proven track record in sales and customer satisfaction.
Key Achievements
- Consistently achieved a customer satisfaction rating of over 90% during tenure at Telus.
- Resolved customer inquiries and issues efficiently, reducing average handling time by 20%.
- Successfully upsold mortgage products, contributing to a 15% increase in sales at Guatecall.
- Trained and mentored new customer service representatives, improving team performance.
Experience
Customer Service Representative
Telus
Customer Service Representative
Panamericon
Customer Service Representative
VXI
Mortage Sales Representative
Guatecall
Skills
Customer ServiceSales TechniquesCommunication SkillsProblem Solving
Published on CazVid - May 20, 2026