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fernando
Customer Service and Support Specialist with 10+ years in Telecommunications and Healthcare
Video resume
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Competencies
Exceptional ability to manage client interactions across multiple channels, ensuring high satisfaction and issue resolution.
Proficient in troubleshooting technical issues, managing tickets, and supporting digital platforms for diverse clients.
Skilled in coordinating medical appointments and acting as a bilingual liaison between patients and providers.
Proven success in outbound sales, exceeding targets through strategic communication and customer engagement.
Fluent in English and Spanish, enabling effective communication and support for diverse client needs.
Education
Languages
Summary
Dedicated professional with over a decade of experience in customer service, technical support, and healthcare coordination. Bilingual in English and Spanish, with proven ability to resolve issues, support clients, and exceed sales targets.
Key Achievements
- Delivered multi-channel support for AT&T, resolving technical issues and enhancing customer satisfaction.
- Managed email support for gaming applications, troubleshooting via Google Workspace and Discord at Disney.
- Coordinated medical appointments and processed medical documentation for injured workers, improving care efficiency.
- Consistently exceeded sales targets through high-volume outbound calls and persuasive communication.
Experience
Customer Service – AT&T / Cricket Wireless
Delivered multi-channel support (chat, email, phone) for AT&T services.. Assisted with account access, appointment scheduling, and platform maintenance.. Resolved issues with DIRECTV Now, mobile devices, and routers.
Technical Support – Jam City / Disney
Provided email support for gaming apps, troubleshooting issues via Google Workspace and Discord.. Managed GPS tracking for Geo Link devices and scheduled technician visits.. Raised tickets and ensured timely resolution of technical problems.
Care Coordinator - One Call
Coordinated medical appointments for injured workers (PT, MRI, CT, X-ray).. Reviewed medical documents and processed RFA authorizations.. Acted as Spanish-language interpreter and liaison with payors, providers, and attorneys.
Outbound Sales Specialist- Geo Link
Conducted high-volume outbound calls to residential and business customers, promoting CenturyLink’s internet, phone, and TV services.. Consistently exceeded monthly sales targets by leveraging persuasive communication and product knowledge.. Managed CRM systems to track leads, follow-ups, and conversions.
Skills
Video Transcript
Video Transcript 1
Hello everyone, how's it going? My name is fernando. I'm from El Salvador Central America. I'm 34 years old. I've been previously worked in a call center for customer service, technical support, and billing services, self-services for yours AT&T services. I have been able to work as a patient care coordinator, scheduling patients for a insurance company. And I'm pretty excited to hear back from you. So, thank you. I hope you have a good one.