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Competencies
Demonstrated experience with Power Builder.
Demonstrated experience with Oracle.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Analytics.
Demonstrated experience with Google Suite.
Education
Languages
Experience
Supervisor
Team Manager in charge of 13 to 15 agents where I develop as a coach and mentor leading a team and guiding on how to develop their performance to accomplish their goals, such as sales and metrics monthly., Review team performance, coaching with each of the agent weekly based on how to sale or improve their performance on metrics., Review their efficiencies such as AHT and Auxiliars during the day, Bill to pay of the team and absences within the month.
Customer service and technical support representative
Customer service and bilingual technical service for an American telephone and intercom company, tier 2 technical service specialized in wireless mobile devices such as: cell phones, smartphones, wireless landlines, wireless home internet, service internet technician in vehicles, all wirelessly., General technical service regarding devices from different brands such as: Apple, Samsung, LG, Sony, mobile network restoration and specialty in remote tools, with sales included as line of services.
Interpreter / Translator
Interpreter for an NGO based in West Virginia and Panama as the help center, where nurses, doctors and volunteers offer their help to go into remote places in Chagres River basin and Alajuela Lake, Valle de Anton and Penonome., Offer help by attending chronic diseases such as Diabetes and Hypertension and provide medicines each 6 months, also kids in risk of general diseases and attend Pregnancy and provide vitamins and medicine.