Experienced Project Manager specializing in construction and infrastructure projects.
Successfully coordinated all phases of construction projects ensuring adherence to timelines and budgets.
Developed financial plans and monitored expenses to stay within project budgets.
Led and mentored teams of technicians and contractors, fostering collaboration and accountability.
Negotiated contracts with vendors and clients, reducing costs and securing favorable terms.
Private ESL Tutor
Conducted tutoring sessions., Created personalized lesson plans to meet needs of diverse learners., Supported students in development of critical thinking skills and perseverance to persist with challenging tasks., Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills., Assisted students in developing study skills and strategies., Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
ICEC
Wrote, reviewed and edited technical document in accordance with template requirements., Provided input to team lead regarding areas for process and procedural improvement., Reviewed technical drawings developed by CAD technicians and drafters., Developed positive working relationships with stakeholders to effectively coordinate work activities., Set up, calibrated and operated engineering equipment., Identified issues, analyzed information and provided solutions to problems., Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proyecto Propósito
Prepared and submitted weekly lesson plans and designed homework and exams to test abilities., Participated actively in course discussions, promoting students to participate and interact with one another., Identified and addressed problems with course content or technology., Interacted with students and parents via instant messaging, threaded discussion and synchronous chat., Combined students' personal interests with lesson objectives to create student-specific activities., Communicated with students using Zoom, Meet and MS Teams online platforms, webcams and headphones., Promoted critical thinking to build subject engagement and interaction.
Bachelor of Science
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SUCCESS ENGLISH ACADEMY
Used Google Docs and Google Sheets for word processing, spreadsheets and database management., Collaborated with teachers, administrators and parents to determine how best to support student success., Monitored student progress and provided feedback and support., Conducted review sessions to help students prepare for tests., Maintained records of student assessments, tutoring activities and results., Led tutoring workshops for groups of students with related tutoring needs., Used variety of teaching methods to successfully help wide range of students., Developed methods to motivate and engage students in learning.
Eden Trilingual Kindergarten, School and Institute
Supervised lunchroom and recess activities., Maintained day-to-day classroom management and discipline to promote learning initiatives., Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance., Followed classroom plans left by class teacher to continue student education and reinforce core concepts., Kept students on-task with proactive behavior modification and positive reinforcement strategies., Followed lesson plans designed by absent teachers in Science, Math, English subjects., Implemented classroom management techniques to maintain positive learning environment., Developed creative instructional strategies to keep students engaged and motivated., Documented student progress and provided regular updates to parents.
ENGLISH 4 CALL CENTERS
Taught ESL curriculum to improve students' conversational abilities., Gave one-on-one attention to each student while maintaining overall focus on entire group., Attended workshops to learn about student motivation and engaging learning activities., Educated students in basics of English grammar and conversational speaking., Set assessments to measure student progress and identify growth opportunities., Used positive reinforcement and provided clear feedback to help students succeed., Assigned lessons and corrected homework., Created advanced job placement training focusing on promotions, career changes and career advancement., Assessed work of adult students to evaluate progress and identify areas for improvement., Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills., Promoted critical thinking to build subject engagement and interaction.
Collective Solution
Trained and supervised team of customer service representatives in providing quality service to customers., Evaluated customer service staff performance and provided constructive feedback., Coached team members regarding call strategy to effectively reach targets and foster customer retention., Provided knowledge and resources to prepare each team member for success and top performance., Oversaw call-monitoring, coaching, performance and corrective action for all team members., Communicated frequently and openly to motivate team members and drive goal achievement., Developed process controls and metrics for daily management of call center.
Convergys
Enhanced productivity levels by anticipating needs and delivering outstanding support., Cross-trained and provided backup support for organizational leadership., Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
ICEC
Proposed electrical product and system modifications to improve quality and efficiency., Performed maintenance procedures and repairs on existing electrical products and systems., Identified specific cables, fuses and circuit breakers required for assigned installations., Verified viability and compliance for systems and circuits., Used established formulae to calculate current loads and short circuit currents., Leveraged mastery of AutoCAD Electrical Toolset to develop and document electrical schematics., Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems., Analyzed and documented test results to comply with industry standards., Designed electrical products and systems based on client briefs., Monitored installation and operations to consistently meet rigorous customer requirements., Prepared detailed reports on electrical systems and components for project review.
