Experienced customer service representative with over five years of supporting clients in travel, healthcare, and retail sectors. Skilled in communication, problem-solving, and multitasking with proficiency in English and Spanish.
Utilized in engaging with clients, managing inquiries, and resolving issues across roles.
Applied to resolve customer and patient issues efficiently and professionally.
Managed multiple customer inquiries and urgent cases simultaneously.
Performed appointment setting and management in healthcare and customer service contexts.
Teleperformance
Handled a high volume of inquiries in the travel and vacation rental industry (VRBO), Ensured customer satisfaction through effective communication and problem-solving
Teleperformance
Managed urgent cases for stranded clients in a specialized department (Traveler Care), Delivered timely solutions under pressure
iSmile Orthodontics (NYC)
Scheduled appointments and resolved patient inquiries, Ensured clear communication and handled emergency situations
Technical Bachelor's Degree
English Language Program
ESL Methodology for teachers
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Fluent in both languages, facilitating communication with diverse client bases.
