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Customer Service Representative with 5+ years in client support
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Competencies
Utilized in engaging with clients, managing inquiries, and resolving issues across roles.
Applied to resolve customer and patient issues efficiently and professionally.
Managed multiple customer inquiries and urgent cases simultaneously.
Performed appointment setting and management in healthcare and customer service contexts.
Fluent in both languages, facilitating communication with diverse client bases.
Education
Languages
Summary
Experienced customer service representative with over five years of supporting clients in travel, healthcare, and retail sectors. Skilled in communication, problem-solving, and multitasking with proficiency in English and Spanish.
Key Achievements
- Handled high volume inquiries in the travel and medical sectors, ensuring customer satisfaction
- Managed urgent cases for stranded clients, providing timely and effective solutions
- Scheduled appointments and resolved patient inquiries at a dental clinic
Experience
Customer Service Representative
Handled a high volume of inquiries in the travel and vacation rental industry (VRBO), Ensured customer satisfaction through effective communication and problem-solving
Traveler Care Representative
Managed urgent cases for stranded clients in a specialized department (Traveler Care), Delivered timely solutions under pressure
Customer Service Representative
Scheduled appointments and resolved patient inquiries, Ensured clear communication and handled emergency situations