This is my profileContact via CazVidFlordeMaria
Customer Service & Support Specialist with 10+ years in client-facing roles
Contact
Competencies
Handled customer inquiries, support tickets, and service requests across multiple industries and platforms
Supported sales processes including reservations, modifications, and customer follow-up in travel and car rental sectors
Provided administrative support including resume review, HR support, and office coordination
Ensured effective communication between clients, technicians, and internal teams to minimize delays
Assisted with process adjustments, billing, payments, and client issue resolution
Education
Summary
Experienced in customer support, sales, and administrative roles across multiple industries, demonstrating strong communication and problem-solving skills.
Key Achievements
- Provided comprehensive customer support for various online platforms and industries, including hospitality, utilities, and transportation
- Supported onboarding and process improvements for clients through diverse communication channels and support systems
- Assisted with recruitment processes and administrative tasks, demonstrating adaptability across roles
Experience
Customer Service
Customersupportforonlineclients
Customer Support & Sales
Customersupportforonlinebookingofhotelsandvehiclerental.
Customer Support & Sales
Customersupportforanelectricprovider,supportingthemwithupgrades(solarpower),billing,pricematch.paymentsinfull&paymentplans.
Back Office Support
Supportingonsitetechnicianswiththeirqueriesandplanadjustments,ensuringthattheyareabletoconnectourcustomersserviceswithoutanydelay.
Back Office Support
CustomerservicefortheDoorDashapplication,supportingclientswiththeirpendingordersandifnecessaryreviewapotentialrefundprocess.
Sales & Booking Agent
CarrentalsupportandsalesforthreeofthemajorcarrentalcompaniesintheUSA,assistedclientswithbookingandmodifyingtheircarlease.
Administrative Assistant
SupportedtheHRleadwithalljobapplicationsandresumereview..
Car Rental & Admin Assistant
AssistedclientswiththeirrentalaswelloversawthepersonnelthatgothiredfortheAirportandCaminoRealLocations.
Purchase & Admin Assistant
Supportedthepurchasedepartmentandmanagerwithallinternalhearingsaswellwithallincoming/outgoingorders.
Credit Score Assistant
Temppositionascreditscoreassistant,wesupportedUSCitizenswho wishedtofix/improvetheircreditscores.
Executive Assistant
TemppositionasthemainassistantefortheHRTeaminchargeofallhiringprocesses.