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Flores
Customer Service Agent with 3 years in online sportsbook support
Video resume
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Competencies
Applied strong communication and problem-solving skills to ensure customer satisfaction.
Provided basic technical support for online betting platform issues.
Ensured adherence to company policies and regulatory standards during customer interactions.
Provided guidance on betting, gaming rules, and promotions to customers.
Education
Summary
Dedicated customer support professional with three years of experience in the online sportsbook sector, skilled in resolving issues, technical troubleshooting, and ensuring compliance.
Key Achievements
- Provided comprehensive customer support in high-pressure online sportsbook environment
- Resolved technical issues and clarified product information to enhance customer experience
- Maintained compliance with company policies and regulatory standards while managing customer inquiries
Experience
Tier 2 Agent Support
Providing exceptional support in the online sportsbook and the casino industry., Resolving customer inquiries and troubleshooting technical issues., Offering guidance on betting, gaming rules, promotions, and account management., Handling high-pressure situations and ensuring customer satisfaction., Maintaining compliance with company policies and regulatory standards.
Advisor I, Blended Support / CHATS/ EMAILS
Responding to and resolving customer contacts in a professional and timely manner., Recording information on contacts/complaints and maintaining accurate records., Resolving dissatisfaction during the first point of contact wherever possible., Providing accurate, valid and complete information using the right methods/tools.