Customer Support Specialist | CazVid

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Flores González Flores González

Heredia, Heredia Province, Costa Rica

Customer Service Agent with 3 years in online sportsbook support

  • Provided comprehensive customer support in high-pressure online sportsbook environment
  • Resolved technical issues and clarified product information to enhance customer experience
  • Maintained compliance with company policies and regulatory standards while managing customer inquiries
Customer Service
Advanced
Applied strong communication and problem-solving skills to ensure customer satisfaction.
Technical Troubleshooting
Intermediate
Provided basic technical support for online betting platform issues.
Regulatory Compliance
Intermediate
Ensured adherence to company policies and regulatory standards during customer interactions.
Product Knowledge
Advanced
Provided guidance on betting, gaming rules, and promotions to customers.
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Tier 2 Agent Support n

Dedicated and professional customer service agent with experience providing exceptional support in the online sportsbook. nSkilled in resolving customer inquiries, troubleshooting technical issues, and offering guidance on betting, gaming rules, promotions, and account management. nProficient in handling high-pressure situations, ensuring customer satisfaction, and maintaining compliance with company policies and regulatory standards. nStrong communicationnand problem-solving skills.

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