Versatile professional with over a decade of experience in teaching English across all levels and managing customer service and debt resolution operations in bilingual settings. Skilled in curriculum development, client communication, and problem-solving.
Provided solutions and support to customers in call center environments, focusing on issue resolution and information dissemination.
Designed and delivered English lessons to students across different levels and age groups, including business and general English, utilizing varied methodologies.
Prepared classroom materials, exams, and progression reports aligned with institutional standards for diverse student populations.
Facilitated effective communication with students and clients, essential for teaching, customer engagement, and debt settlement processes.
STAFFING ABROAD
As a Debt Sales Consultant I was responsible for helping consumers to get rid of the burden of credit card debts., I handled inbound and outbound calls., I used to assist clients and settle their debts with new programs approved by the creditors offering debt solutions with a human approach to...
SYKES COLOMBIA (BPO CALL CENTER)
Solve customer’s issues, provide useful information.
TELEPERFORMANCE (BPO CALL CENTER)
Solve customer’s issues, provide useful information.
Universidad Del Magdalena
Prepare Classes According to University’s Methodology, Attend Meetings, Students’ Learning, Upload Students’ attendance to Platform, SABER PRO INGLÉS PREPARATION.
TESOL CERTIFICATION
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