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Francisca
Virtual Assistant with 10+ years customer service experience
Video resume
Cv
Good afternoon, my name is Francisca Moena, I am 34 years old, and dedicated virtual assistant with extensive customer service experience.nnProficient in administrative processes, chat management, and document drafting using AI.nnDemonstrated leadership in technical support and customer service roles.nnDifferentiators include strong technical skills and a customer-centric approach.nnNotable achievements include managing high-volume customer interactions effectively.
Contact
Hacienda La Calera, Valparaíso, Chile
Available on CazVid
Competencies
Customer ServiceExpert
Extensive experience managing customer interactions across various roles and industries.
Technical SupportAdvanced
Provided technical assistance and troubleshooting in customer service and technical roles.
Administrative ProcessesIntermediate
Proficient in managing administrative tasks, chat management, and document drafting using AI tools.
Software SkillsAdvanced
Skilled in using Windows operating systems, Microsoft Office Suite, and technical support software.
Education
Certificación
Instituto Transcap
2009
Summary
Dedicated virtual assistant with extensive experience in customer service, technical support, and administrative processes, specializing in chat management and document drafting with AI tools.
Key Achievements
- Managed high-volume customer interactions effectively
- Demonstrated leadership in technical support roles
- Proficient in administrative processes and document drafting
Experience
Cajera-reponedora
Lider y Acuenta, Activos Chile
2024
Ejecutivo back normativo
Entel
2023
Asistente técnico área móvil personas
Entel
2023
Ejecutivo atención al cliente reclamos 105 móvil
Entel
2020 - 2022
Encargada de servicio técnico
Falabella
2013 - 2020
Asistente de servicio al cliente
Falabella
2012 - 2013
Cajera polifuncional
Falabella
2011 - 2012
Cajera boletería
Cine Paseo Del Valle
2010
Cajero bancario
Banco Itaú
2010
Cajero bancario
Banco Santander
2009
Atención al Cliente
Mastercell
2009
Promotora
Diario La Estrella De Valparaíso
2009
Operaria Máquina Maisa
Té Supremo
2008 - 2009
Skills
Customer ServiceTechnical SupportAdministrative ProcessesSoftware Skills
Published on CazVid - Jul 3, 2025