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Competencies
Demonstrated experience with Spanish.
Demonstrated experience with English.
Demonstrated experience with Proactive.
Demonstrated experience with Leadership.
Demonstrated experience with Team work.
Education
Languages
Experience
TEACHER
English, History, Biology teacher for 10th graders on two sections with more than 15 students on each section.
CUSTOMER SERVICE REP.
Serving clients through phone, solving issues in regards their product (credit cards, debit cards, loans)
ACCOUNT EXECUTIVE REP.
Meeting expectations and goals on sales, where the primary goal minimum was of 6 products per month (between credit cards and loans), Exceeded goals and expectations establishing up to 20 to 25 products per month, formulating a new way to sell the product.
SALES DIRECTOR
Creating a new way to sell the product, a new department was created as well (citi at work), Hired and carefully selected 25 sale agents, trained them, and supervised that the agents met the new goals and expectations in which case the established goal was of 12 products per month per agent.
KEY ACCOUNT MANAGER
Closed a deal contract with primary client in the use of our call center services, Hired 80 sales and customer service agents, 20 supervisors, and 20 quality agents, Trained each and every single one of them in the ways of system, protocol and pitch, Kept the primary client happy by meeting their goals and expectations, by sending a report in graphics daily, and a meeting once a month, Established one meeting with the sales agents every Monday and one meeting with the supervisors and quality agents every Friday.