Demonstrated experience with Spanish.
Demonstrated experience with English.
Demonstrated experience with Proactive.
Demonstrated experience with Leadership.
ANGLOAMERICANA
English, History, Biology teacher for 10th graders on two sections with more than 15 students on each section.
CITIBANK HONDURAS
Serving clients through phone, solving issues in regards their product (credit cards, debit cards, loans)
CITIBANK HONDURAS
Meeting expectations and goals on sales, where the primary goal minimum was of 6 products per month (between credit cards and loans), Exceeded goals and expectations establishing up to 20 to 25 products per month, formulating a new way to sell the product.
CITIBANK / CITI AT WORK
Creating a new way to sell the product, a new department was created as well (citi at work), Hired and carefully selected 25 sale agents, trained them, and supervised that the agents met the new goals and expectations in which case the established goal was of 12 products per month per agent.
HIGH SCHOOL DIPLOMA
BACHELOR DEGREE
LICENSED INTERPRETER
BUSINESS ADMINISTRATION
MARKETING AND SALES STRATEGIST
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Demonstrated experience with Team work.
LL CONTACT CENTER
Closed a deal contract with primary client in the use of our call center services, Hired 80 sales and customer service agents, 20 supervisors, and 20 quality agents, Trained each and every single one of them in the ways of system, protocol and pitch, Kept the primary client happy by meeting their goals and expectations, by sending a report in graphics daily, and a meeting once a month, Established one meeting with the sales agents every Monday and one meeting with the supervisors and quality agents every Friday.
