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Customer Service & Medical Assistant with 5+ years of healthcare and client support experience
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Competencies
Delivered bilingual customer support, addressing complex inquiries and ensuring overall customer satisfaction.
Managed patient billing intake, verified applications, and secured approvals for medications, ensuring accurate medical documentation.
Maintained patient records, managed EMR systems, and ensured data integrity and confidentiality.
Provided clear communication and interpretation support to facilitate patient understanding and efficient care.
Education
Languages
Summary
Experienced professional in customer service and healthcare from Foundever and Cto Advocate My Meds. Skilled in client communication, medical record management, and billing processes. Adept at working in fast-paced environments while maintaining high accuracy and confidentiality.
Key Achievements
- Provided bilingual customer support at Foundever, resolving complex inquiries and maintaining high customer satisfaction levels.
- Managed patient intake, EMR systems, and medical billing at Cto Advocate My Meds, ensuring accurate records and secure handling of sensitive data.
- Handled appointment scheduling, follow-ups, and interpretation support, contributing to efficient patient care and data integrity.
Experience
Customer Service Representative
Delivered bilingual customer support, resolving complex inquiries regarding personal information and account details., Verified customer identities and corrected personal data errors, ensuring data integrity in the system., Excelled in a fast-paced environment, maintaining high service levels and...
Medical Assistant & Patient Coordinator
Managed patient intake and EMR systems to track patient history, ensuring accurate digital records and documentation for medication approvals., Conducted Medical and Insurance Billing Intake by verifying patient applications and securing approvals for specialized medications., Handled calendar...