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Customer Support & Administrative Specialist with 8 years of versatile experience
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Competencies
Delivered bilingual support via phone and chat, ensuring high customer satisfaction and KPI achievement.
Utilized CRM and EMR systems for record-keeping, appointment scheduling, and managing client and patient information.
Led scheduling for medical and physical therapy appointments, coordinating between patients, providers, and staff.
Handled correspondence, documentation, and internal reports for diverse organizations, including multinational corporations.
Provided bilingual support (English/Spanish), enhancing communication with diverse clients and patients.
Education
Languages
Summary
Experienced professional with a strong background in customer service, healthcare support, and administrative coordination across diverse sectors.
Key Achievements
- Provided bilingual customer support, resolving inquiries and handling complaints across multiple roles.
- Maintained accurate records and coordinated appointments using CRM, EMR, and scheduling tools.
- Supported onboarding, training new team members, and collaborated with remote teams to ensure operational efficiency.
Experience
Customer Service Representative
Provided bilingual (English/Spanish) support via phone and chat., Resolved customer inquiries, handled complaints, and followed up on complex cases., Used CRM systems to record interactions and maintain updated client information., Consistently achieved high customer satisfaction scores and KPI...
Patient Service Representative
Delivered empathetic bilingual phone support to patients across multiple clinics., Scheduled medical appointments based on doctors’ availability and patient needs., Processed prescription refill requests, coordinating with pharmacies and medical staff., Routed clinical inquiries and test result...
Virtual Administrative Assistant
Handled inbound patient calls and coordinated physical therapy appointments and medical transport., Acted as liaison between patients, physicians, and therapists to ensure efficient scheduling., Drafted formal reports and professional correspondence to attorneys regarding patient status and...
Administrative Assistant
Managed multiple corporate accounts in the UK, providing administrative support via professional English correspondence., Resolved service issues related to digital products with a customer-centric approach., Handled multiple email threads simultaneously while ensuring clarity and timely...
Administrative Assistant
Coordinate daily schedules for arborist crews and ensure timely dispatch to job sites., Manage customer communications via phone, email, and SMS, providing updates, scheduling, and service confirmations., Use ServiceTitan and Arborgold to input and maintain accurate data on customers, jobs,...