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Salesforce Business Analyst with 5+ years in Tech and Sales
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Competencies
Applied business analysis techniques to improve workflows and support project requirements.
Conducted integration testing, bug tracking, and quality assurance for Salesforce implementations.
Provided technical support and problem-solving expertise to ensure customer satisfaction.
Managed sales operations and negotiations to enhance regional sales results.
Utilized tools like Visio and Postman to streamline testing, process validation, and documentation.
Education
Languages
Summary
Experienced business analyst and sales manager specializing in Salesforce environments, QA testing, and cross-functional support.
Key Achievements
- Progressed through roles from Business Analyst to Salesforce QA Analyst at Schneider Electric, gaining diverse expertise.
- Led sales and customer satisfaction initiatives as Sales Manager for LATAM and Spain, improving regional sales outcomes.
- Utilized tools like JIRA, Workbench, and Salesforce Inspector to perform detailed testing and analysis, ensuring data integrity and process improvements.
Experience
SALESFORCE BUSINESS ANALYST
Business Analysis, Case Study JIRA, Workbench, Salesforce Inspector, Postman, VISIO, Integration Testing, Test Planning, Agile Methologies
SALESFORCE QA ANALYST
Case Study JIRA, Workbench, Salesforce Inspector, Integration Testing, QA Testing, Bug Tracking
BUSINESS ANALYST TECH SUPPORT
Tech Support, Problem solving, Customer Service
SALES MANAGER FOR LATAM AND SPAIN
Problem solving, Sales Reports, Customer Satisfaction, Supplier Negotiations